INBOUND SALES

SERVICE

connections through personal contact

Building a customer relationship

Receiving qualified sales leads

Relieving your entire sales team

INBOUND SALES AS A POWERFUL TOOL FOR REVENUE GROWTH AND CUSTOMER SATISFACTION

Being consistently available for potential clients often proves challenging in practice. This can lead to missed opportunities or a damaged reputation. So why not outsource your inbound sales?

LeadMasters International specializes in acquisition and lead follow-up, ensuring that no call goes unanswered while helping you maximize your sales results.

What is Inbound Sales?

Inbound sales is more than just answering incoming calls. It is an opportunity to engage in valuable interactions with potential customers, retain existing ones, and grow your business. At The Lead Follow-Up Specialists, we view inbound sales as an essential part of acquisition, it’s where service, sales, and trust intersect.

OUTSOURCING INBOUND SALES: WHY IT WORKS

Outsourcing your inbound calling ensures every caller is handled professionally without the need to allocate internal resources.

Our approach ensures that:

No opportunities are missed
Your organization is represented professionally and courteously
Incoming calls turn into valuable sales opportunities
Your team can focus on closing deals

OUR UNIQUE APPROACH

What sets us apart from a traditional call center is our personal and proactive method.

Our trained sales professionals:

• Listen actively
• Identify commercial opportunities
• Ask the right questions
• Guide conversations towards meetings or specific actions

Even with simple questions, we look for opportunities to strengthen the relationship or identify sales potential. No script-based chatter, but real conversations that align with your company’s tone and goals.

HOW DOES IT WORK

Our team acts as your external sales desk. When a potential client calls back or reaches out for more information, we are ready to:

• Answer calls using your company name
• Create a friendly and professional first impression
• Provide information about your products or services
• Schedule appointments for your account managers
• Identify upselling, cross-selling, or follow-up opportunities
• Log all calls, including necessary follow-up actions

This way, you remain fully reachable without adding extra pressure on your internal team.

OUR PROCESS: WHAT TO EXPECT DURING ONBOARDING

Initial Setup:

• Getting to know your business, products, and tone of voice
• Creating scripts based on your customer questions
• Setting up the phone system and Teams environment
• Training our team on your specific processes

Daily Collaboration:

• We handle inbound calls during business hours (e.g., 9 AM – 5 PM)
• We immediately relay important calls to your sales team
• We provide weekly updates on performance, opportunities, and customer questions

This way, your inbound line becomes a powerful commercial asset.

In every conversation, we look for opportunities to deepen the relationship with the caller and identify new sales opportunities. Whether it’s providing information, scheduling an appointment, or closing a deal directly, we are here to help. Additionally, we maintain detailed reports of all inbound calls, including the outcomes and any follow-up actions. This data allows us to analyze performance and continuously improve our sales strategy.

WHY CHOOSE THE LEAD MASTERS?

We combine customer-centric service with a strong commercial drive. Every inbound call is an opportunity to:

• Professionally assist your clients
• Strengthen relationships
• Create new sales moments

Our team is enthusiastic, friendly, and driven, leaving no opportunity unaddressed. Each company we work with is unique, which is why we offer customized solutions that truly fit your organization.

WHAT DOES IT COST TO OUTSOURCE INBOUND SALES?

At LeadMasters International, we use a clear and transparent pricing model: you pay per incoming call, with no additional costs for handling, follow-up, or email communication.

This way, you always know what to expect: simple, fair, and with no surprises.

BOOK A MEETING

Would you like to discuss lead follow-up and/or customer service at your company? Book a free meeting in our calendar and let's talk! We are always ready for you and your (potential) customers.

FAQ – Inbound sales

What is inbound calling?

Inbound calling is more than just answering incoming calls. It is an opportunity to engage in valuable conversations with potential clients, retain existing clients, and grow your business.

Why should I outsource inbound calling?

Many organizations are not always available or lack the capacity to handle every call professionally. By outsourcing your inbound calls, you ensure each call is handled quickly and professionally without putting extra pressure on your team.

What exactly do you do during an incoming call?

We answer the phone using your company name, handle questions, schedule appointments, and identify commercial opportunities. Each call is logged in your system, including concrete follow-up actions, ensuring nothing is overlooked.

What are your operating hours?

We offer flexible availability: during the day, evenings, and weekends. We tailor our service to your organization’s needs, enhancing your availability and ensuring you don’t miss opportunities.

Do you work with other communication channels as well?

Yes. In addition to phone calls, we also handle WhatsApp chats and incoming emails, ensuring you are reachable on all relevant channels for your clients and leads.

What does it cost to outsource inbound calling with LeadMasters International?

We work with a fixed price per incoming call. There are no additional costs for handling, follow-up, or email communication. It is clear, transparent, and without surprises.

What makes LeadMasters International different from a traditional customer contact center?

We combine customer-friendly service with commercial acumen. Our team identifies opportunities, asks the right questions, and actively thinks along with your needs. This strengthens not only your availability but also your sales process.